User Manual

How to use this manual, find your way around Zung, and who does what in an MFI or SACCO.

• How to use this manual
• Navigating Zung
• Roles in an MFI or SACCO
• Go-live checklist

For administrators: organisation settings, branches, users and roles, payment types, funds, notifications and backups.

• Organisation settings
• Branches
• Users, roles and permissions
• Payment types
• Funds and loan purposes
• Notifications and SMS
• Custom fields
• Backups

Registering members, KYC, member records and portal logins, statuses, solidarity groups and centers.

• Registering a member
• KYC and member records
• Member statuses and portal access
• Groups and centers

Designing loan products: terms, interest methods, grace, repayment order, charges, credit checks, formulas and accounting.

• Creating a loan product
• Product accounting (GL mappings)
• Loan charges and penalties
• Credit checks and formulas
• Loan calculator

The loan lifecycle end to end: applications, approval, disbursement, repayments, charges, rescheduling, write-off and servicing.

• The loan lifecycle
• Creating a loan application
• Approving and rejecting loans
• Disbursing a loan
• Recording repayments
• Charges, interest and waivers
• Rescheduling and variable schedules
• Write-off and recovery
• Guarantors, collateral and documents
• Servicing: officer, transfer and closing

Savings products, opening and running accounts, deposits, withdrawals, interest posting, charges and bulk operations.

• Creating a savings product
• Savings charges
• Opening and managing savings accounts
• Deposits and withdrawals
• Calculating and posting interest

Fixed deposits, share capital, member wallets, standing orders, dividends, AGMs and loan insurance.

• Fixed deposits
• Share capital
• Member wallets
• Standing orders
• Dividends
• AGM management
• Loan insurance

Branch cash control with vaults and tills, then the general ledger: accounts, journals, reconciliation, budgets and provisioning.

• Vaults
• Opening and closing a till
• Chart of accounts
• Journal entries and transfers
• Bank reconciliation and budgets
• Loan loss provisioning
• Expenses and other income

Every report in Zung: portfolio and risk, collections, disbursements, savings, accounting statements, the executive hub and the audit trail.

• Running and exporting reports
• Portfolio and risk reports
• Collections and repayment reports
• Disbursement and portfolio lists
• Savings, deposit and share reports
• Financial statements
• Executive hub and audit trail

Data migration and bulk imports, AML monitoring, the compliance engine, Islamic finance, CRM, HR and the Zung Store.

• Bulk imports and data migration
• AML monitoring
• Compliance engine
• Islamic finance
• CRM, campaigns and bulk SMS
• HR, projects, help desk and assets
• Zung Store, integrations and the Developer Hub