Support

Developer support

Email dev@mfidoc.com for questions about authentication, endpoints, webhooks or an integration you're building. On business days we aim to reply within 4 hours.

Help us help you faster

• Your institution's name and whether you're on production or a sandbox.
• The endpoint and method, e.g. POST /loans/{id}/repayment.
• The time of the request and the HTTP status and response body you got back.
• What you expected to happen instead.

Never send API tokens, passwords or members' personal data by email. Send ids and response bodies with personal fields removed.

Self-service

• API reference and integration kits cover most questions.
• The Developer Hub inside Zung shows your institution's endpoints and lets you send a test webhook to your server.
• The changelog lists recent changes that might affect your integration.

Is something down?

Check the live system status before reporting an outage ù it shows current uptime and any incidents in progress.

Using Zung day to day?

For questions about running your institution on Zung — products, reports, users — contact your Zung account team or zung.ai/contact-us.