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Opening and managing savings accounts

Application, approval, activation, dormancy and closing — with the status flow.

6 min read · Updated 1 Nov 2026 · Page 34 of 64

WhereSavings›Create savings
WhoLoan officers, tellers

Open an account

  1. Open Savings›Create savings.
  2. Choose the member (or group) and the savings product.
  3. Confirm the opening balance and lock-in (they default from the product).
  4. Enter the submitted on date and save.
  5. Approve the account, then activate it — only active accounts accept deposits.
FieldRequiredWhat it means
Member / grouprequiredThe account holder.
Savings productrequiredRules for the account.
Opening balancerequiredFrom the product; adjust if allowed.
Lock-in period + typerequiredFrom the product.
Submitted on daterequiredDate of the application.

Account statuses

Submitted→Approved→Active→Closed
Status / actionMeaningUndo
RejectedApplication declinedUndo rejection
WithdrawnMember withdrew the applicationUndo withdrawal
InactiveAccount temporarily stoppedUndo inactive
DormantNo activity for a long period — check identity before allowing withdrawalsUndo dormant
ClosedAccount closed after paying out the balanceUndo close

Other account actions

  • Change savings officer — move the account to another officer.
  • Transfer — move money from this account to another of the member’s accounts (for example to repay a loan).
  • Withdrawal requests — members’ requests (e.g. from the app) wait in the applications list for approval.

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