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Registering a member

Create an individual or business member at a branch — every field explained.

7 min read · Updated 1 Nov 2026 · Page 13 of 64

WhereContacts / Members›Add
WhoLoan officers, branch staff
Permissioncustomer.create

A member (client) is anyone who saves or borrows with you. Every loan, savings account, share and wallet belongs to a member — or to a group of members.

Individual or business

Choose Individual for a person, or Business for a company, association or chama that holds accounts in its own name. A business member is registered under its business name instead of a first and last name.

Register a member

  1. Open the members list and click Add.
  2. Choose Individual or Business.
  3. Fill in the identity and contact fields below.
  4. Choose the branch they belong to and their loan officer.
  5. Save. Zung assigns a member number; you can now add KYC documents, next of kin and accounts.

Fields

FieldRequiredWhat it means
PrefixoptionalMr, Mrs, Ms, Dr…
First name / middle name / last nameindividualsExactly as on their national ID — this is matched during KYC.
Business namebusinessesRegistered name of the business, association or chama.
MobilerequiredPrimary phone number. Used for SMS receipts and as the M-Pesa number for collections — check it carefully.
Alternate number / landlineoptionalOther numbers to reach the member.
EmailoptionalFor statements and portal sign-in.
Date of birthoptionalUsed for age checks and age-band reports.
Gender, marital statusoptionalUsed in outreach and gender-lens reporting.
Work statusoptionalEmployed, self-employed, etc. — feeds loan appraisal.
BranchrequiredThe branch the member belongs to. Staff only see members of their permitted branches.
GroupoptionalThe solidarity group or customer group the member belongs to.
Loan officeroptionalThe officer responsible for this member — their loans appear in that officer’s portfolio.
Address — city, state, country, zip codeoptionalPhysical address, used for field visits and statements.
Important
Before registering, search for the member by name, phone and member number. Duplicate members split one person’s history across two records and hide over-indebtedness.

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